Laurène Ramos

Laurène Ramos is an experienced Support Engineer currently employed at Orchestra since January 2020, where responsibilities include analyzing, resolving, and prioritizing incidents from over 100 partners, collaborating with Project Managers to enhance internal processes, and configuring partner setups. Prior experience at Amadeus spanned various roles, including Online Support Engineer, Claims Specialist, Quality Assurance Specialist, Community Moderator, and Functional Support Engineer, focusing on incident investigation and resolution for local products and online services. Laurène's educational background includes a Licence Professionnelle in E-Tourisme from the University of Paris I: Panthéon-Sorbonne and a BTS in Tourism from ENC Bessières.