Douglas Wood

Douglas Wood has a diverse work experience in customer success management and technical advisory roles. Douglas started their career in 2009 as a Technical Advisor at The Listening Company, where they provided technical support. In 2010, Douglas joined Teleperformance as a Technical Advisor, specializing in Apple technical support. Douglas was responsible for hardware and software support, as well as configuring backup and operating system services. In 2012, they joined Sky as a Technical Advisor and worked until 2018. During this time, they provided technical assistance to customers. Since 2018, Douglas has been working at Oak Engage as a Customer Success Manager. In this role, they focus on implementing, supporting, and retaining clients. Douglas actively communicates with clients and ensures their satisfaction with the company's products and services. Douglas also plays a significant role in gathering feedback from clients and presenting it to the senior management team.

Douglas Wood completed their Bachelor's degree in Medical Microbiology and Immunology from the University of Newcastle upon Tyne, starting in the year 2001 and ending in 2004. Prior to that, they attended the Royal Hospital School from 1994 to 2001, although no specific degree or field of study is mentioned for this period.