Phillip Randle

Phillip Randle is an experienced professional in customer support and quality management, currently serving as a Consultant at Ordermentum since April 2023. Previously, Phillip held notable roles at Lightspeed Commerce, including Director of Global Quality & Training in Support, where leadership led to the establishment of a global team of 14 and a 20% increase in NPS and CSAT scores. As Director of Global Support, Phillip oversaw a team of over 50 support professionals, achieving a 25% year-on-year improvement in customer satisfaction. Prior to Lightspeed, Phillip gained experience as a Senior Manager and Support Manager at Kounta and as a Senior Technical Advisor at Apple, demonstrating strong expertise in technical support and customer service delivery. Phillip holds a Diploma of Design in Graphic Design from the Australian Business Academy and a Diploma of Business from Open Universities.