Berenice Figueiro

Berenice Figueiro is a seasoned professional in customer success and operations, currently serving as a Customer Success Associate and Operations Manager at Tonic POS since December 2013. In this role, Berenice trains new customers on software installation and troubleshooting while supervising three departments with a team of eight employees. Prior experience includes roles such as Tech Support Supervisor, Customer Service Supervisor, and Customer Service Representative at Tonic POS, where Berenice excelled in resolving complex issues and enhancing customer experiences. Earlier career highlights include positions as a bartender and back-office customer service representative, showcasing a strong foundation in hospitality and customer relations. Berenice holds a Bachelor of Arts in Business Administration from ULBRA.