Jennifer F. Reynolds

Jennifer F. Reynolds has a diverse work experience spanning various industries. Jennifer F. started their career in 2004 as a Staffing Assistant at NetApp, where they coordinated interview schedules and processed offer letters. Jennifer F. then worked as a Data Management Assistant at Sony Computer Entertainment America for a brief period before joining Unity Care Group Inc as a Project Assistant. At Unity Care Group, they supported the Human Resources department with various projects and created HR tools.

From 2006 to 2012, Jennifer had roles at different companies. Jennifer F. worked as a Client Services Assistant at WorkforceLogic and as a Corporate VIP Travel Consultant at Yahoo. Jennifer F. also had their own business on Etsy.com, where they were a Designer and sold handmade original designs and accessories. During this time, they gained experience in marketing and designing their own marketing materials.

In 2012, Jennifer joined Bushtracks Expeditions as a Data Maintenance Coordinator, where they assisted in turning web inquiries into completed trips and performed administrative tasks. Jennifer F. then worked at Beautiful Places as a Project Assistant for a short period before joining Safari Books Online in 2013.

At Safari Books Online, Jennifer initially worked as an Account Operations Specialist, handling account provisioning, configuration analysis, and usage reporting. Jennifer F. was later promoted to a Senior Account Operations Specialist, where they led the team responsible for onboarding and related account operations tasks.

Jennifer's most recent position is at O'Reilly Media, where they started in 2018 as a Customer Success Manager. In this role, they managed multiple SMB customers simultaneously, providing day-to-day support, monitoring usage, and assisting with training and engagement. Jennifer F. also played a key role in retention, renewal, and revenue growth. In 2022, they were promoted to a Customer Success Operations Manager, where they led a team, developed strategies for scale and growth, and acted as the primary interface for critical customer situations.

Jennifer's work experience demonstrates their versatility in different roles and industries, with a focus on customer success and operations. Jennifer F. has shown strong interpersonal skills, attention to detail, and the ability to manage multiple tasks efficiently.

Jennifer F. Reynolds has a diverse education history. Jennifer F. obtained their AA degree in Liberal Studies from the College of San Mateo between 2003 and 2006. In 2010, they completed a course in Financial Accounting I at De Anza College. Additionally, Jennifer obtained a diploma in Travel & Tourism in Business from Empire College School of Business in 1991. In 2013 and 2014, they pursued continuing studies in Computer Studies at Santa Rosa Junior College.

Jennifer also has an additional certification as a Gainsight NXT Associate Administrator, which they received in September 2022 from Gainsight.