Charlotte Lagaditis has over a decade of professional experience in IT service delivery management and application maintenance. Currently serving as Chef de Service for "service delivery management IT" and application maintenance at ORES since December 2016, Charlotte has held various roles at other organizations, including technology consultant and release coordinator at Utilities, and consultant and analyst positions at Accenture. Earlier experience includes significant contributions as a business analyst for major projects in the insurance and telecommunications sectors. Charlotte's educational background includes a Master's degree in Business Management from Ichec Brussels Management School and a brief study period at the University of Lisbon.