Origina
Isabel Garcia is a Service Desk Engineer at Origina since January 2024, focusing on managing and analyzing service desk tickets while collaborating with global IBM experts to resolve complex product issues. With extensive experience at Target, Isabel has held multiple roles including Fulfillment Operations Team Leader, where a commitment to creating a positive work environment facilitated rapid career progression, and as a Fulfillment Expert, enhancing operational efficiency. Previous positions include Front Desk Receptionist/Sales Representative at Massage Envy, Cashier and Customer Service Representative at Walmart, and Retail Sales Specialist at Plato's Closet, highlighting strong organizational and customer service skills across various settings. Isabel has pursued education at Collin College.
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Origina
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Origina is the world's leading independent third-party software maintenance and support provider for IBM software. Our vision is to change the software world, and our mission is to deliver outstanding software maintenance services that champion customer rights and unlock value, by a passionate team of experts. Origina provides the next generation of software support by extending the lifecycle of the software, protecting the security and stability of the software, and enhancing the functionality and performance of the software. Customers that switch from IBM to Origina for software support and maintenance realize fixed-cost savings that reach up to 50 percent annually. Our software maintenance strategy further maximizes the value of IBM software by extending its longevity and removing the need for forced upgrades. Our independent Global IBM® Experts provide dedicated support for more than 800 IBM products licensed under the Passport Advantage program. Customers enjoy 24x7x365 customer support tied to a binding Service Level Agreement (SLA) which delivers response times as quickly as 30 minutes from when an issue is raised. IBM products supported by Origina include: MQ Series, Db2, WebSphere, Tivolo, FileNet, Cognos, Rational Team Concert, OpenPages, SPSS, Sterling Order Management, Business Process Manager, and Z Mainframe, plus many more. Origina also supports products which were divested to HCL Technologies or other companies, such as Domino/Lotus. Discover the value in switching to a third-party support provider like Origina.