Ashley Sackett

Ashley Sackett is an experienced Telecommunications Helpdesk Manager at Orion Communications since October 2008, specializing in the maintenance of 911 phone information using Cisco Emergency Responder and conducting random site testing to ensure accuracy. Prior to this role, Ashley served as a Helpdesk Agent, providing level 1 and level 2 support for the City of Dallas, as well as installing and supporting Cisco 7900 and 8800 series desktop phones. Previously, at Accenture from October 2005 to October 2008, Ashley worked as a Helpdesk Agent, offering password resets and troubleshooting for proprietary applications across various clients. Ashley holds an Associate's degree in Information Technology from ITT Technical Institute-Richardson and a high school diploma from New Site High School.