Joanne Race

Joanne Race is an experienced IT Business Process Analyst with a career spanning from January 2003 to the present. Currently serving as a Senior IT Business Process Analyst at Orlando Health since June 2014, Joanne manages the lifecycle of IT service-related problems, focusing on improving incident prevention, minimizing impacts, and enhancing visibility into the problem management practice. Prior to this role, Joanne worked as an IT Business Continuation Analyst, concentrating on minimizing the adverse effects of major hardware and software incidents. Joanne's experience at the University of Rochester Medical Center includes roles as a DR/BCP & Change Control Analyst and Operations Administrator ISD, where responsibilities encompassed change management and report writing. Joanne holds a Master of Science in Leadership in Healthcare Information Systems and Emergency Management from the University of Rochester and a Bachelor of Science in Business Administration from St. John Fisher University.