Caitlin Sullivan

Caitlin Sullivan is a seasoned professional in Customer Success with extensive experience leading teams and driving measurable results across multiple organizations. Currently serving as the Director of Customer Success at Osano since June 2024, Caitlin previously held the same title at Orum.io, where improvements in time to value (TTV) were achieved, boosting average TTV from 120 days to 60 days and increasing gross retention rate (GRR) to 100% and net revenue retention (NRR) to 110%. Caitlin also led a substantial Customer Success team at Vanta, overseeing significant revenue and customer growth while implementing innovative strategies that expanded the team’s global presence and reduced attrition. With prior roles at companies such as DataFox and Oracle, Caitlin has consistently demonstrated a commitment to customer satisfaction and operational excellence throughout a diverse career that also includes marketing roles. Caitlin holds a Bachelor of Arts in Journalism from California State University, Chico.