Ray O.

Ray O. has extensive experience in the IT and telecommunications sectors, currently serving as a Support Engineer at OSHEAN, Inc. since November 2019. Prior roles include IT Supervisor at CCRI and various positions at Cox Business, where Ray O. progressed from National Test Desk Tier 2 to National Support Center Supervisor. Notable achievements at Cox include leading initiatives that significantly reduced ticket resolution times and supervising a team of 12 representatives while developing performance metrics and training programs. Previous experience includes working as a customer analyst at Verizon Global Network Solutions. Ray O. holds an Associate's Degree in Applied Science Computer and Networking Technology from the Community College of Rhode Island, along with multiple industry certifications including A+/Network+ and CCNA. Continuous professional development includes completion of numerous internal training courses at Cox University and self-study in advanced networking and telecommunications topics.