Johanna Kulmala

Johanna Kulmala serves as Service Manager at Kustannusosakeyhtiö Otava since August 2019, where responsibilities include leading a team of service specialists and enhancing customer experience through feedback procedures and quality management. Prior to this role, Johanna was Quality Manager at 020202 Palvelut Oy from July 2014 to June 2019, overseeing service quality and internal audits aligned with ISO 9001 standards. Johanna's earlier experience at Fonecta Oy spanned from 2002 to June 2014, where roles included Training Manager, Training Coordinator, Production Coordinator, and Product Assistant, focusing on developing training programs for customer service teams and implementing eLearning solutions. Johanna holds a Bachelor's degree from Haaga-Helia University of Applied Sciences.