Mauro Coffetti

Mauro Coffetti is currently serving as the Southeast Europe Customer Experience Officer and Director of Continuous Improvement at Otis Elevator Co. With a background in Electrical Engineering from Politecnico di Milano, Mauro has accumulated extensive experience in quality management and continuous improvement roles at OTIS, including positions as Quality & Continuous Improvement Manager and Dir Continuous Improvement, Marketing & Communication. Throughout their career, Mauro has demonstrated strong leadership in program management, digitalization, and change management, fostering organizational improvements through methodologies such as Lean philosophy and Kaizen. They have effectively managed ISO certification processes and implemented quality operating systems across multiple subsidiaries.