Ahmad Al Natour

Customer Success Team Lead at OTO

Ahmad Al Natour has a diverse work experience across various companies. Ahmad started their career at Crystel.co as a Service Advisor, where they excelled in handling customer inquiries and resolving issues. Ahmad was recognized as the best employee in 2014. Ahmad then moved on to Zain as a Consumer Sales Consultant. Ahmad later joined Zain Jordan as a Shop Supervisor, where they managed the branch's business performance and implemented company policies and procedures. Ahmad then transitioned to MenaITech, first as a Senior Cloud Business Development Officer, where they drove the sales process and maintained client relationships. Ahmad later became a Senior Customer Success Advocate, responsible for nurturing client relationships and ensuring a world-class customer experience. Ahmad then worked at Foodics as a Customer Success Senior Specialist, providing ongoing support to clients and implementing programs to increase revenue potential. Ahmad eventually became a Customer Success Team Lead at both Foodics and OTO, where they managed key and enterprise accounts and led a team to achieve high retention rates. Ahmad's work experience demonstrates their expertise in customer success, sales, and team leadership.

Ahmad Al Natour completed their education at the University of Jordan from 2013 to 2017, where they obtained a Bachelor of Business Administration (B.B.A.) degree with a specialization in Business Administration. Prior to that, they received a Diploma and intermediate university Certificate in Business Administration from Al Balqa'a Applied University in August 2013.

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Timeline

  • Customer Success Team Lead

    April, 2023 - present