Jonatan Flores Panggabean

Jonatan Flores Panggabean is a seasoned professional in customer operations, currently serving as Senior Customer Operations at Otoklix since January 2022. Previously, Jonatan held the position of Customer Service Team Lead at Fabelio from January 2020 to December 2021, where responsibilities included managing ticket escalations, monitoring post-sales issues, and supporting customer service agents. Prior to that, Jonatan worked as an Account Executive at Indonetwork.co.id from January 2016 to January 2018, focusing on meeting sales targets, client relationship management, and problem-solving. Jonatan's career began at Sun Life from February 2013 to December 2015 as a Telemarketer, where initial experience in customer contact and insurance offerings was gained.