OTRS Group
Carlos Fernando Rodríguez is a seasoned software developer with extensive experience in creating and enhancing service desk software. Currently, Carlos has been serving as a Software Developer at OTRS Group since 2010, focusing on open-source help desk applications compliant with ITIL standards. Prior to this role, Carlos held the position of Software Development Director and IT Consultant at Dux Diligens from 2007 to 2010, where responsibilities included developing and rebranding BLUDesk software based on the open-source OTRS project using Perl, XML, and MySQL. Carlos's career began at Diversiones Moy from 2002 to 2007, where development of modules and GUI applications was performed using Delphi and Interbase. Earlier experience also includes work as an Assistant for Software Installation at ITESO. Carlos holds a degree in Computer Systems Engineering from ITESO Universidad Jesuita de Guadalajara and a Bachillerato Técnico in Informatica Administrativa from Universidad Autónoma de Guadalajara.
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OTRS Group
OTRS Group is the manufacturer and the world's largest provider of the service management suite OTRS, awarded with the SERVIEW CERTIFIED TOOL seal of approval. It offers companies industry-independent solutions for structured communication in customer service, IT service management and security management. In addition to the core product OTRS, the security solutions STORM and CONTROL ensure efficient cybersecurity incident management and transparent documentation in accordance with standards such as ISO 27001. Among its customers are Lufthansa, Airbus, IBM, Porsche, BSI (Federal Office for Security in Information Technology), Max Planck Institute, Toyota and Hapag Lloyd. OTRS is available in 40 languages. The company consists of OTRS AG and its six subsidiaries OTRS Inc. (USA), OTRS S.A. de C.V. (Mexico), OTRS Asia Pte. Ltd. (Singapore), OTRS Asia Ltd. (Hong Kong), OTRS do Brasil Soluções Ltda. (Brazil) and OTRS Magyarország Kft. (Hungary). OTRS AG is listed on the basic board of the Frankfurt Stock Exchange. For more information, see www.otrs.com. Impressum: https://otrs.com/impressum/