OTRS Group
Hafiz Shafiq ur Rehman Rana has experience working as a Service Engineer at OTRS Group and previously as a Software Engineer at i2c Inc. In these roles, Hafiz provided technical support services to internal and external clients, analyzed root causes of reported issues, and communicated with notable financial institutions. Hafiz also has experience as a Teacher Assistant at Punjab University College of Information Technology and as an Assistant Publicity Head at PUCIT - ACM Student Chapter. Currently pursuing a Master's degree in Computer Science at the University of Paderborn, Hafiz holds a Bachelor's degree in Software Engineering from Punjab University College of Information Technology and has a background in various programming languages and database management.
OTRS Group
OTRS Group is the manufacturer and the world's largest provider of the service management suite OTRS, awarded with the SERVIEW CERTIFIED TOOL seal of approval. It offers companies industry-independent solutions for structured communication in customer service, IT service management and security management. In addition to the core product OTRS, the security solutions STORM and CONTROL ensure efficient cybersecurity incident management and transparent documentation in accordance with standards such as ISO 27001. Among its customers are Lufthansa, Airbus, IBM, Porsche, BSI (Federal Office for Security in Information Technology), Max Planck Institute, Toyota and Hapag Lloyd. OTRS is available in 40 languages. The company consists of OTRS AG and its six subsidiaries OTRS Inc. (USA), OTRS S.A. de C.V. (Mexico), OTRS Asia Pte. Ltd. (Singapore), OTRS Asia Ltd. (Hong Kong), OTRS do Brasil Soluções Ltda. (Brazil) and OTRS Magyarország Kft. (Hungary). OTRS AG is listed on the basic board of the Frankfurt Stock Exchange. For more information, see www.otrs.com. Impressum: https://otrs.com/impressum/