OTRS Group
Jake Morris is a skilled Software Engineer with experience in various roles and companies within the tech industry. Currently employed at OTRS Group since October 2022, Jake previously worked at itdesign GmbH as a Software Engineer from December 2021 to May 2022, and at Learna Business School as a Frontend Web Developer from October 2020 to October 2021. Prior experience includes a position as a Junior Software Engineer at Cardiff University from January 2020 to October 2020. Educational qualifications include a degree in Software Engineering with a focus on Applied Software Engineering from Cardiff University, completed between 2018 and 2021.
OTRS Group
OTRS Group is the manufacturer and the world's largest provider of the service management suite OTRS, awarded with the SERVIEW CERTIFIED TOOL seal of approval. It offers companies industry-independent solutions for structured communication in customer service, IT service management and security management. In addition to the core product OTRS, the security solutions STORM and CONTROL ensure efficient cybersecurity incident management and transparent documentation in accordance with standards such as ISO 27001. Among its customers are Lufthansa, Airbus, IBM, Porsche, BSI (Federal Office for Security in Information Technology), Max Planck Institute, Toyota and Hapag Lloyd. OTRS is available in 40 languages. The company consists of OTRS AG and its six subsidiaries OTRS Inc. (USA), OTRS S.A. de C.V. (Mexico), OTRS Asia Pte. Ltd. (Singapore), OTRS Asia Ltd. (Hong Kong), OTRS do Brasil Soluções Ltda. (Brazil) and OTRS Magyarország Kft. (Hungary). OTRS AG is listed on the basic board of the Frankfurt Stock Exchange. For more information, see www.otrs.com. Impressum: https://otrs.com/impressum/