Joao F. is a dedicated professional with extensive experience in system administration, service desk management, and business development. Currently serving as a Senior Service Engineer at OTRS AG, Joao provides consulting and support across various vertical markets. Joao has held leadership roles, such as Director of Operations at squareLABS and Technical Lead at PsiSquare, where they focused on delivering tailored solutions and improving customer satisfaction. In addition to their ongoing Bachelor's degree in Business Administration at Universidade Aberta, Joao has previously held positions in security consulting and systems engineering for various companies.
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