OTRS Group
Markus Gresser is currently working as a Service Engineer at OTRS Group since December 2019. Before this, Markus was a Systemengineer at IBM Deutschland from February 2003 to November 2019. Prior to that, Markus gained experience as a Messaging Lotus Notes Administrator at Deutsche Bank from February 2000 to February 2003, and as an EDV-Administrator at Frankfurter Volksbank eG from January 1997 to January 2000. Markus Gresser studied at Goethe University Frankfurt from 1992 to 1996.
OTRS Group
OTRS Group is the manufacturer and the world's largest provider of the service management suite OTRS, awarded with the SERVIEW CERTIFIED TOOL seal of approval. It offers companies industry-independent solutions for structured communication in customer service, IT service management and security management. In addition to the core product OTRS, the security solutions STORM and CONTROL ensure efficient cybersecurity incident management and transparent documentation in accordance with standards such as ISO 27001. Among its customers are Lufthansa, Airbus, IBM, Porsche, BSI (Federal Office for Security in Information Technology), Max Planck Institute, Toyota and Hapag Lloyd. OTRS is available in 40 languages. The company consists of OTRS AG and its six subsidiaries OTRS Inc. (USA), OTRS S.A. de C.V. (Mexico), OTRS Asia Pte. Ltd. (Singapore), OTRS Asia Ltd. (Hong Kong), OTRS do Brasil Soluções Ltda. (Brazil) and OTRS Magyarország Kft. (Hungary). OTRS AG is listed on the basic board of the Frankfurt Stock Exchange. For more information, see www.otrs.com. Impressum: https://otrs.com/impressum/