OTRS Group
Timofey Potapov is a skilled software developer with extensive experience in various roles across multiple companies. Currently employed at OTRS Group since June 2021, Timofey previously worked at Röders GmbH as a software developer, contributing to the development of RMSSmart, a touchscreen tablet for CNC milling machines. Additional roles include Perl software development at ePages, where Timofey maintained an e-commerce solution, and as a Perl developer at EUSSCO, focusing on data collection applications. Timofey’s early career includes positions at Belcan Engineering, where responsibilities included maintaining simulation systems, and verification testing for PW300 Turbo Fan engine software at Randstad Technologies. Timofey also held internships at UTC Aerospace Systems, gaining experience in mechanical and electrical design. Educational credentials include a Bachelor's degree in Electrical and Electronics Engineering from Pensacola Christian College.
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OTRS Group
OTRS Group is the manufacturer and the world's largest provider of the service management suite OTRS, awarded with the SERVIEW CERTIFIED TOOL seal of approval. It offers companies industry-independent solutions for structured communication in customer service, IT service management and security management. In addition to the core product OTRS, the security solutions STORM and CONTROL ensure efficient cybersecurity incident management and transparent documentation in accordance with standards such as ISO 27001. Among its customers are Lufthansa, Airbus, IBM, Porsche, BSI (Federal Office for Security in Information Technology), Max Planck Institute, Toyota and Hapag Lloyd. OTRS is available in 40 languages. The company consists of OTRS AG and its six subsidiaries OTRS Inc. (USA), OTRS S.A. de C.V. (Mexico), OTRS Asia Pte. Ltd. (Singapore), OTRS Asia Ltd. (Hong Kong), OTRS do Brasil Soluções Ltda. (Brazil) and OTRS Magyarország Kft. (Hungary). OTRS AG is listed on the basic board of the Frankfurt Stock Exchange. For more information, see www.otrs.com. Impressum: https://otrs.com/impressum/