Shintaro Aikawa

Shintaro Aikawa is a skilled IT professional with extensive experience in technical support and troubleshooting across various organizations. Currently serving as a Site Support Analyst for the City of Ottawa since February 2021, Shintaro provides technical support for PCs, laptops, printers, networks, and telecommunications, in addition to overseeing vaccine clinic setups. Previous roles include Service Desk Analyst at Nova Networks, where responsibilities encompassed Windows 10 deployment, and Network Technical Support at Check Point Software Technologies, providing Tier-2 remote support for firewall issues. Shintaro has also held positions as Deskside Support Analyst at Schaeffler and AT&T, as well as Product Support Specialist and Customer Engineer at IBM, focusing on remote and onsite technical support for a range of IT systems. Educational qualifications include a Certificate of Achievement in Information Technology from Humber College, a Graduate Certificate in Information Systems from Central Queensland University, and a Bachelor of Law from Kanto Gakuin University.