Jeremy Torres

Jeremy Torres is an experienced professional in customer success and operations management, currently serving as the Customer Success / Onboarding Manager at Ottimate since November 2020, where a Gross Revenue Retention rate of 98% and a Net Revenue Retention rate of 115% were achieved. Previous roles include Starry Expert at Starry, Inc., and Operations Manager at Blend: Coffee + CoWork, where significant contributions to customer retention and employee development were made. Additional experience includes content development and photography for non-profits at Mattera Management, supervisory duties at Convene, and customer care at Verizon Authorized Retailer - Wireless Zone. Jeremy Torres holds a High School Diploma in Creative Writing from New Utrecht High School and attended the Borough of Manhattan Community College.