Karen Juday

Karen Juday, Ed.D., is an experienced professional in IT client service and education. Currently serving as a Senior Facilitator at Ouellette & Associates Consulting, Inc., Karen delivers workshops designed to enhance client service across various industries. Previous roles include Faculty Member at Western Governors University, Director of IT Client Support at the University of California, where exceptional service was provided to UCLA Anderson School of Management, and Director of ITS Customer Service at the University of Southern California, overseeing a large team and budget. Additional experience includes roles in learning environments support, adjunct instruction at Mid Michigan Community College, and management of CRM and web development at Central Michigan University. Educational credentials include a Doctor of Education in Organizational Change and Leadership from the University of Southern California, a Master’s in Administration from Central Michigan University, and a Bachelor’s in Linguistics and English from Western Michigan University.