Amr Reda

Amr Reda is an experienced customer service professional with a strong background in escalation management and support for luxury products, currently serving as an Escalation Specialist at Ounass since August 2021. Previously, Amr held various roles at Vodafone UK Limited from July 2016 to July 2021, including Customer Service Supervisor, Quality Assurance Analyst, and Subject Matter Expert, where responsibilities included leading teams, monitoring operations, and managing customer complaints. Amr started in customer service as an International Customer Service Representative, contributing to both billing and technical support departments. Amr holds a High School Diploma from Hamza High School, obtained in September 2013.