Joeylynn Koenig

Joeylynn Koenig has a diverse work experience history. Joeylynn currently works at Outreach as a Customer Success Manager, where they play a crucial role in retaining and growing high-growth customers. Joeylynn collaborates with executives to develop key performance indicators (KPIs) and value plans, resulting in organizational success. In addition, Joeylynn manages a book of business with 40 accounts and $5M annual revenue, achieving a 25% increase in annual recurring revenue (ARR).

Prior to their role at Outreach, Joeylynn worked as a Customer Success Advisor at the same company. In this position, they provided expert consultation and advised external customers on best practices, consistently outperforming their peers in customer engagements and ad hoc projects.

Before joining Outreach, Joeylynn held various roles at vAuto, including Manager of Integration and Lead Client Trainer. As the Manager of Integration, they led a team of 15 specialists and oversaw data integration and installation of new accounts across vAuto platforms. Their leadership ensured productivity and revenue goals were met, and they implemented process improvements for seamless client onboarding. In their role as the Lead Client Trainer, Joeylynn managed strategic account launches and trained group accounts ranging from 20 to 80 accounts.

Joeylynn also has experience working as a Training Specialist at vAuto, where they trained strategic group accounts and delivered tailored web-based training sessions on vAuto products.

Before their time at vAuto, Joeylynn worked at Greystar as a Leasing Consultant. In this role, they were primarily responsible for leasing apartments in a new building with approximately 200 units. Communication, organization, and coordination were essential in meeting deadlines and ensuring successful lease-up phases.

Joeylynn's earliest work experience was as an Internet Sales Consultant at Honda of Seattle, where they diligently followed up with previous customers through email and phone calls and updated the CRM system.

Joeylynn Koenig completed a Bachelor's Degree in General Studies at Washington State University from 2008 to 2012. Following this, they pursued further education and recently obtained a Master of Business Administration (MBA) from The University of Arizona Global Campus between 2020 and 2022. In addition, Joeylynn Koenig obtained a certification in Leading Effective Decision-Making from the Yale School of Management in June 2020.