Karine Auffret

Karine Auffret possesses extensive experience in customer care and operations management, spanning over 20 years. Currently serving as the Directrice Relation Client and Director of Operations at Groupe Outsourcia since June 2008, Karine manages a call center with 200 personnel and oversees multiple customer care operations. Prior roles include Customer Care Manager at Epson France, where responsibility included managing the customer care department and implementing various improvement projects, and Resolution Specialist Team Leader at Dell, where Karine led teams to enhance service quality and reduce order cancellations significantly. Karine has demonstrated strong leadership and strategic planning skills throughout their career, contributing to operational efficiency and customer satisfaction.