Helin Bierly

Helin Bierly is a seasoned professional with extensive experience in customer success and account management within technology and digital marketing sectors. Currently serving as a Senior Customer Success Manager at Zendesk since September 2025, Helin drives outcomes for Enterprise customers by leveraging CX and ES SaaS solutions while collaborating with cross-functional teams. Previously, Helin held the position of Business Unit Manager at Malt, leading a team to enhance the adoption and growth of a digital freelancer platform for enterprise clients. Helin's career includes significant roles at Criteo, where strategies were developed to optimize digital advertising performance, and earlier positions in sales support and account management across various companies. Helin holds an MBA in International Business from California International Business University and a German-French Diploma in International Management from The Berlin School of Economics and Law.