Goncalo Silva

Goncalo Silva is a Senior Global Support Agent at OutSystems, specializing in B2B support for product-related incidents, including those involving the OutSystems Developer Cloud. Goncalo's experience spans roles as a Global Support Agent and Gamers Support Consultant at TELUS International Europe, where a strong emphasis was placed on customer satisfaction and agent performance management. Prior to this, Goncalo undertook various positions, including Team Lead, Freelancer providing translation services, Product and Community Manager at Chilltime, and Head Translator for League of Legends Portugal. Goncalo holds a Post-Graduation in Linguistics and a Bachelor's degree in Languages, Literatures and Cultures from Faculdade de Letras da Universidade de Lisboa.