Natalia Coca

Natalia Coca is a Senior Consultant with expertise in evaluating and transforming business models to achieve operational excellence, expand businesses, and increase profits. Natalia works closely with C-level executives to drive digital transformation and process improvement. Natalia also provides training, coaching, and guidance to support teams in adapting to new ways of working.

Prior to their current role, Natalia worked at Zurich Insurance Company Ltd for over a decade. Natalia held various positions including Head of Claims Governance & Quality Assurance, Chief Claims Officer a.i., and Regional Claims Governance & Quality Assurance Manager. In these roles, they were responsible for deploying quality assurance programs, improving claims processes, and ensuring customer service aligned with Group standards.

Natalia also has experience working at AIG as a Regional Compliance & Data Quality Claims Manager, PM Project Manager, and Regional Claims Data Quality Coordinator. Natalia was responsible for managing compliance and data quality of claims processes in South America.

Before their time at Zurich and AIG, Natalia co-founded Raset Consulting and worked as an independent IT consultant. Natalia also served as a Sr. Functional Analyst at Cencosud S.A. and a Software Programmer at Casa Sarmiento S.R.L. (Business Partner IBM - IT).

Natalia began their career as an Administrative Assistant and later became the "Asociación Escuela-Empresa" School Program Coordinator at IDyC - Instituto Desarrollo y Comunidad.

Natalia Coca's education history is as follows:

- 2019: Attended IAE Business School.

- 2011: Enrolled in the University of Buenos Aires.

- 2010: Studied Organizational Leadership - Negotiation & Persuasion at the University of Buenos Aires.

- 2010: Completed a program at the University of Buenos Aires.

- 2009: Attended Universidad del CEMA.

- 2009: Studied at EXO Training Center.

- 2007: Enrolled in Universidad Nacional de La Matanza.

- 2006: Completed a program in Security Banking at Instituto Universitario de la Policía Federal Argentina (IUPFA).

- 2003: Studied at EXO Training Center.

- 1994-2000: Earned an Engineer's degree in Systems Engineering from Universidad Nacional de La Matanza.

- 1989-1993: Attended Colegio Santa Rosa de Lima.

In addition to their formal education, Natalia Coca has obtained several certifications:

- August 2021: Certificado in Storytelling from EducacionIT.

- July 2021: Aprende SCRUM certification from LinkedIn.

- July 2021: Completed Introducción a Azure program at EducacionIT.

- July 2021: Obtained User Experience (UX) certification from EducacionIT.

- June 2021: Certified as a Consultor de Mercado Libre from EducacionIT.

- June 2021: Completed Introducción a Software Testing QA program at EducacionIT.