Samukelo Dlamini

Samukelo Dlamini is a skilled professional with extensive experience in quality assurance and customer service roles. Currently serving as the Quality Assurance Team Leader at Outworx Contact Centre since August 2022, Samukelo has previously held positions such as Quality Assurance Assessor and Customer Service Agent within the same company. Prior experience includes a role as a Financial Advisor at Liberty Group South Africa, where financial planning was the focus. Additionally, Samukelo worked as a Quality Assurer at Portcity Merchant Capital, responsible for documenting QA activities and ensuring compliance. The early career included a part-time position as a Sales Associate at Dontbeshy Boutique during university study. Samukelo holds a Bachelor of Administration degree with a focus on Economics from the University of KwaZulu-Natal, graduated in 2021.