Overdales Legal Limited
Hazel Heeley currently serves as the Head of Litigation Operations at Overdales Legal Limited since June 2025. Prior to this role, Hazel held the position of Zero Carbon Living Group Lead at OVO from May 2023 to June 2025. Hazel has extensive experience at HSBC, where roles included People Strategy Manager and Support Manager for Chief Control Office from June 2021 to June 2025. Previous experience at first direct from July 2016 to June 2021 involved positions such as Conversational Banking Product Owner, responsible for launching a new customer messaging channel and overseeing a team of 140 colleagues, and Customer Service Delivery Lead, managing the contact centre department. Hazel also held the role of Print Services Manager.
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Overdales Legal Limited
Established in 2010, Overdales Legal Limited is a specialist debt recovery and litigation services provider, authorised by both the SRA and FCA. We provide our services to a variety of corporate clients operating in the financial services, utilities, telecommunications and other sectors across the U.K. Our industry leading contact solutions encompass the traditional methods alongside our state-of-the-art digital communication channels. This allows your customers to choose the best options for them, according to their needs and circumstances, when communicating with us or settling their account. Utilising our unique, sophisticated and proprietary CollectR™ case management and communications software we are able to deliver optimum results with maximum compliance. Litigation - as a fully authorised law firm we can provide a full end-to-end recovery service including issuing proceedings, managing contentious matters with our experienced legal team and enforcing your debts for those customers who choose not to engage. Our dedicated and tireless team bring with them decades of experience from a wide range of sectors and disciplines. You can therefore be sure both you and your customers are in the best hands.