OverIT - Field Service Management
Andrea Cattarin is a Customer Support Supervisor at OverIT, overseeing a team focused on technical assistance and customer orientation for clients in Spain and South America since February 2017. Andrea's responsibilities include setting targets, monitoring team performance, and managing customer complaints to ensure high-quality service. Previous roles at OverIT included AMS Coordinator/Business Analyst and Technical Help Desk Specialist for both Spanish-speaking and Italian projects. Prior to OverIT, Andrea held the position of Technical Manager at SystemDoc srl, providing IT consulting and post-sales support, and has experience in IT Help Desk roles at Electrolux and rollout engineering at One & Only. Educational qualifications include a Bachelor's degree in Multimedia Sciences and Technologies from the University of Udine and an exchange program in TV Production at Universitat Pompeu Fabra.
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OverIT - Field Service Management
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We streamline Field Service Management operations through state-of-the-art products, to increase productivity, efficiency and safety of industry-leading companies. Recognized as “Leaders” and “Visionaries” by the major IT consulting firms, we serve the Energy & Utility, Oil & Gas, Industrial Manufacturing and Transportation industries with specific product templates. The know-how gained in over 20 years of concrete and operational experience, has enabled us to help hundreds of multinational companies transforming their processes, thus leading us to herald a new Field Service Management era, where tasks debriefing is now totally hands-free. By relying on innovative technologies such as Augmented Reality and Artificial Intelligence to optimize field activities, over 100,000 of our clients’ resources are improving operational performance and customer satisfaction, while reducing costs.