Jacqueline Owen

Jacqueline Owen is an experienced healthcare professional specializing in quality, patient safety, and infection control management. Currently serving as the Manager of Hospital Quality and Patient Safety at Overlake Medical Center & Clinics since September 2021, Jacqueline has previously held various managerial and specialist roles at EvergreenHealth Monroe and EvergreenHealth, focusing on patient safety incidents, root cause analysis, and implementing high reliability processes. With extensive experience in the NHS, roles included Head of Quality and Governance and Practice Learning Manager, where Jacqueline led quality improvement initiatives and facilitated compliance with health standards. Educational qualifications include a Master's Module in Leadership for Health and Social Care and multiple certifications in evidence-based design and root cause analysis.