Akeem Long is an experienced customer service and IT professional with a diverse background in technical support and client relations. Currently serving as a Customer Service Specialist Tier 2 at Oversight since June 2020, Akeem previously worked as a Customer Service Specialist at The Select Group, where troubleshooting and desktop support for DOD members were key responsibilities. Prior experience includes roles at Robert Half as a Customer Support Specialist and IT Support, managing user access for the Georgia Collaborative IDD Portal and providing extensive support through various communication channels. Akeem also has experience as a PC Support Technician at Rite Hire Advisory, a Barista at Compass Group and Starbucks, and a Store Clerk at Kingston Pharmacy. Akeem holds certifications in Comptia A+ and Network + from Per Scholas and a High School Diploma from Brooklyn Bridge Academy.
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