Hazel Heeley

Hazel Heeley currently serves as the Zero Carbon Living Group Lead at OVO since May 2023 and has held the position of People Strategy Manager at HSBC since June 2021, where also served as Support Manager for the Chief Control Office. Prior to this, Hazel worked at first direct from July 2016 to June 2021, initially as the Conversational Banking Product Owner, responsible for launching a new customer messaging channel and managing 140 Conversational Banking colleagues. Furthermore, Hazel held the role of Customer Service Delivery Lead, overseeing the Contact Centre department and serving as Product Owner for Conversational Banking and mobile chat, as well as having experience as a Print Services Manager.