Joe Jones

Joe Jones is a seasoned professional in customer care and banking operations with extensive experience at HSBC and currently serves as the Head of Customer Care at OVO since February 2023. With a career at HSBC spanning from 2005 to 2022, Joe held multiple leadership roles, including Head of Everyday Banking Operations in the UK Contact Centre, where oversight included approximately 2500 FTE across various countries. Additional positions included Site Head of Contact Center in Manila and Centre Manager roles in Leeds and Salford, showcasing notable skills in team leadership and operational management. Educational credentials include a Bachelor of Arts in Politics from The University of Sheffield and A Levels in Economics, Maths, and Politics from Nelson and Colne College.