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John Wassberg is an accomplished professional with extensive experience in brand management, market research, and performing arts. Currently serving as Brand Manager and Key Account Manager at proActive Research Sweden since October 2016, John specializes in participant recruitment for various market research methodologies. In addition, John has been a Stage Actor at Kungliga Operan AB since 2005 and operates as a Professional Mystery Shopper with over 1000 completed assignments. John's previous roles include Sales Trainer for Nespresso at LE PACTE AB and Team Manager at hubbr research AB. John holds multiple degrees, including a Bachelor of Science in Business Administration from Uppsala University and a Bachelor of Arts in Film and Business Administration from Lund University, complemented by further education in creative writing and cinema.
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Own Company
We specialize in comprehensive mystery shopping services designed to help businesses excel in customer service and operational excellence. With over 10,000 assignments completed, our expertise spans a diverse range of sectors, including hotels, airlines, restaurants, and retail stores. Our Services: -Mystery Shopping: In-depth evaluations of customer interactions to ensure top-notch service. -Mystery Calling: Objective assessments of phone-based customer service to identify improvement areas. -Detailed Reporting: Actionable insights to enhance training, compliance, and overall customer satisfaction. Why Choose Us: Proven track record with extensive industry experience. Customized solutions tailored to your business needs. Commitment to driving customer satisfaction and competitive advantage. Contact Us: For expert mystery shopping services in Sweden, contact Proactive Research at +46(0)8330165, or email us at: info@gotrade.se Let's work together to elevate your customer experience!