Jo Lematua

Jo Lematua is an experienced customer service professional with a strong background in managing and enhancing customer experiences across various industries. Currently serving as Head of Customer Service at OZSALE since February 2023, Jo's previous roles include Customer Service Manager at Zedmed Medical Software Solutions, where expertise was applied to support the healthcare sector with practice management systems. Jo has also held key positions such as Customer Service Team Lead at Global Retail Brands and Service Delivery Manager at Visionstream, demonstrating a commitment to operational excellence and team leadership. With foundational experience at leading organizations like Daikin New Zealand, Latitude Financial Services, and Spark New Zealand, Jo has developed a comprehensive skill set in customer service, training, and quality assurance.