Patricia Sanchez Diaz

Patricia Sanchez Diaz, CCXP, ECXP, is a seasoned professional in digital strategy, transformation, and customer experience, currently serving as a Managing Consultant at PA Consulting since November 2021. With extensive experience at Centrica from April 2017 to October 2021, Patricia held roles including Head of Customer Experience, where responsibilities included developing omnichannel strategies and leading cross-functional teams. Previous positions at CXStrat, EDF Energy, Rio Tinto, NYK Line, Maersk Group, and Transunion contributed to a robust background in customer strategy, data analysis, and digital transformation, underscored by a Master's degree in multimodal logistics and management from Comillas Pontifical University and a Bachelor's in Business Administration from the University of Cadiz.