Jessica Hales

Jessica Hales, MHA, currently serves as the Director of Quality & Compliance at PACE KC since October 2023 and has been a Quality Facilitator at Midland Care Connection, Inc. since June 2021, where a training curriculum for new hires was developed and managed, ensuring compliance with CMS guidelines. Previous experience includes roles as a Managed Care Coordinator at AETNA BETTER HEALTH OF KANSAS INC., where assessments and care planning were conducted, and as a Program Consultant II with the Kansas Department of Corrections, fostering connections with community mental health centers. Additionally, leadership was demonstrated at Topeka Correctional Facility West, managing a significant caseload of female offenders. Jessica Hales holds a Master’s degree in Healthcare Administration from Colorado State University Global and a Bachelor's degree in Philosophy from Henderson State University.