Frank Lamascese

Frank Lamascese has extensive experience in technical support and infrastructure analysis, currently serving as a Microcomputer Specialist at Pace Suburban Bus since November 2011. Previously, Frank worked at Allstate from April 1998 to July 2011 as an Infrastructure Analyst, where responsibilities included analyzing and monitoring extensive network infrastructure and coordinating break/fix scenarios to minimize application downtime using ITIL tools. Frank also held the position of Network Professional EHC at Allstate, providing first-point contact support for various hardware and software issues and training new employees. Earlier in the career, Frank was a Technical Support Contractor at TEKsystems, offering support for software and hardware problems with a notable resolution rate on first contact. Frank's education includes attendance at Coyne American Institute of Technology from 1984 to 1985.