Amy Cortes

Amy Cortes is a seasoned professional with extensive experience in human resources, customer service, and operations management. Currently serving as a Human Resources Administrator at Pacific Office Automation since April 2022, Amy previously held the role of Customer Service Representative at Wells Fargo Home Mortgage, where responsibilities included resolving complex customer issues and analyzing data trends. Prior experience includes leadership positions at H&M and Target, where Amy managed teams, enhanced employee training, and significantly increased sales and customer engagement metrics. Amy began their career in sales at The Press Democrat and has a solid educational foundation with a Bachelor’s Degree in English Language and Literature from the University of California, Davis, complemented by an IGETC Certification from Santa Rosa Junior College.