Pacifica Group offers outsourced support services to the electrical appliance and home heating industries and operates as a domestic support services provider, providing home appliance maintenance, gas heating, inspection, spare warehousing, repair, and replacement services, as well as the product warranty, product performance intelligence,software solutions, and spare parts directly to consumers and corporate partners.

Enterprise Software

Retail

Pacifica

Pacifica's headquarters in Houghton Le Spring, United Kingdom

Kevin Brown

Scott Pallister

Gareth Ryan

Vikki Weston

Stuart Hall

The Sales and Business Development team at Pacifica is responsible for identifying and capitalizing on new business opportunities, managing and growing client accounts, and driving sales initiatives to expand market reach. This team works closely with corporate partners and consumers to ensure seamless service delivery and satisfaction, fostering long-term relationships and strategic partnerships in the home appliance and heating industry. They also oversee franchise operations and develop commercial strategies to enhance overall business performance.

Sales and Business Development

The Field Operations team at Pacifica is responsible for ensuring the efficient and effective delivery of on-site services, including home appliance maintenance, gas heating inspections, and repairs. This team coordinates field engineers, manages regional support, oversees operational performance, and ensures that service delivery aligns with company standards and customer expectations.

Field Operations

The Finance Team at Pacifica Group is responsible for managing the company's financial health through tasks such as budgeting, financial reporting, cash flow management, and strategic financial planning. Key roles include monitoring financial performance, ensuring regulatory compliance, optimizing treasury functions, and providing financial insights to support operational and strategic decisions.

Finance Team

The Human Resources Team at Pacifica Group manages employee relations, recruitment, and talent acquisition, ensuring the company attracts and retains top talent. They handle onboarding, training, compliance with employment laws, and foster a positive workplace culture to support the company's wide range of domestic support services.

Human Resources Team

The Leadership Team at Pacifica Group is responsible for setting the strategic vision, steering corporate governance, and ensuring operational excellence across all service areas. This includes overseeing home appliance maintenance, heating services, and product solutions, while driving innovation, financial health, and effective organizational management to deliver high-quality support to both consumers and corporate partners.

Leadership Team

The Customer Support and IT team at Pacifica Group ensures the seamless operation and maintenance of the company's IT infrastructure. Team members are responsible for providing technical support to internal staff and external clients, managing network systems, and overseeing the IT helpdesk to ensure efficient resolution of technical issues. They play a crucial role in maintaining the reliability of Pacifica's software solutions and support services.

Pacifica

Org chart

Teams

Sales and Business Development

Field Operations

Finance Team

Human Resources Team

Leadership Team

Customer Support and IT

Offices

Pacifica

Org chart

Teams

Sales and Business Development

Field Operations

Finance Team

Human Resources Team

Leadership Team

Customer Support and IT

Offices

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