Mateus Santos

Mateus Santos is a dedicated customer support professional with extensive experience in enhancing customer experiences across various industries. Currently working as a Customer Support Agent at Pagaleve since May 2025, Mateus has previously held positions such as Customer Experience Specialist at Kirvano, focusing on rapid and empathetic resolutions, and Customer Support Analyst at Intelia, providing tailored support to diverse client profiles. Additional experience includes roles at Grupo Brisanet as a Digital Customer Support Analyst and at AeC, where responsibilities spanned IT operations and customer experience analysis. Mateus is pursuing a Bachelor's degree in Marketing at UNOPAR from 2024 to 2026.