Opeyemi Oyinloye

Opeyemi Oyinloye has a diverse work experience in the telecommunications and financial technology industries. Opeyemi currently serves as the GM, Business Operations at Paga Group Ltd, where they oversee the overall operating capabilities and implements business strategies. Opeyemi is responsible for strategic planning, portfolio supervision, and the design and execution of various initiatives. Previously, Oyinloye worked at Paga as the Head of Customer Experience, where they focused on improving the overall experience for internal and external customers.

Prior to their role at Paga, Oyinloye worked at Etisalat Nigeria, where they held various positions. Opeyemi served as the Manager, Customer Experience & Retention Management, where they acted as the guardian of customer focus within the organization. Opeyemi also worked as a Specialist in the Service Design Unit, Customer Experience and Management, where they facilitated the development and integration of new products and services. Before that, Oyinloye held the position of Supervisor of the Data Helpdesk and Analyst in Contact Center Operations, where they were responsible for providing support to customers and managing the performance of the helpdesk staff.

Overall, Opeyemi Oyinloye has demonstrated expertise in business operations, customer experience, and contact center management throughout their career in both the telecommunications and financial technology sectors.

Opeyemi Oyinloye completed secondary school at FGC IDOANI from 1994 to 2000, where they focused on sciences. Following that, they attended Rufus Giwa Polytechnic Owo from 2001 to 2006, earning a degree in banking and finance with an HND qualification.