Luciene Maciel currently serves as an Assistente de operações at PagBank since June 2023. Prior to this role, Luciene worked at DXC Technology from September 2020 to June 2023 as an Analista de Intercâmbio, Chargeback, and Prevenção a Fraude, focusing on analyzing and addressing customer complaints, including charge adjustments and documentation for disputes. Luciene's experience also includes working as an Analista de Backoffice Pleno at Unitono Brasil from October 2018 to February 2020, handling customer service inquiries and financial analyses related to contested expenses and chargebacks. Earlier in Luciene's career, from August 2015 to January 2018, Luciene was an Analista de atendimento operacional at Antlia, providing information security support and assistance for employees. Luciene is pursuing a degree in Gestão em Segurança da Informação at Centro Universitário FMU | FIAM-FAAM, expected to be completed in July 2025.
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