Todd Dowell is a seasoned professional in customer success and revenue systems, currently serving as a Program Manager for Customer Success at PagerDuty since September 2025. Previously, Todd held the position of Revenue Systems Analyst at Loopio from July 2022 to August 2025 and worked as an Operations Analyst focused on Customer Success at Assent from March 2021 to July 2022. Prior roles include Customer Success Manager at Microdea, where Todd managed customer onboarding and engagement for B2B software solutions in the transportation sector, and various positions in business development and retail management at HomeStars, Urban Barn, Old Navy, and West 49. Todd's educational background includes a degree in Business Administration with a focus on Marketing from Sheridan College and a Digital Analytics Certificate from George Brown College.
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