Pakt
Melissa Kieffer is an accomplished Chief Operating Officer at Pakt since November 2017, where significant achievements include developing the customer support department, maintaining a customer satisfaction score of 97%, and implementing self-service options that decreased ticket volume by 44%. Previously, Melissa served as Manager of Customer Support at MaestroConference from February 2015 to July 2017, managing a global team and enhancing support processes. Prior roles include Special Education Teacher at Rochester City School District (2007-2013), where diverse instructional strategies were applied, and Network Operations Manager at Choice One Communications (2000-2003), overseeing a team of help desk technicians and managing the department budget. Melissa holds a Bachelor's degree in Philosophy from the University at Albany and a Master of Education in Teaching of Individuals in Childhood Special Education Programs from St. John Fisher University.
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Pakt
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Pakt makes refined travel products that are responsibly sourced. We exist because of our active community of environmentally-conscious, design-savvy supporters, who brought us to life by crowdfunding our first product, the Pakt One.