Hanh Linh Le

Hanh Linh Le has a diverse range of work experience in customer success, operations, and finance roles. Hanh Linh is currently working as a Senior Customer Success Associate at Palexy, a data analytics platform for retailers. In this role, they help retailers optimize their sales and customer retention through the use of CCTV camera data. Prior to this, they were a Customer Success Associate at Palexy.

Before joining Palexy, Hanh Linh Le worked at BeepBeep! as an Assistant Operations Manager and a Senior Fleet Management Associate. In these roles, they were responsible for managing operations and fleet management activities.

Hanh Linh also gained experience in customer excellence at Shopee Express, where they were involved in building metrics, reports, and trackers to monitor rider performance, identifying pain-points and providing suggestions for process optimization, and analyzing and investigating product complaints and quality issues.

Linh Le has also worked at Lalamove Vietnam in various roles. Hanh Linh was a Senior Operations Associate, responsible for analyzing partner performance and designing schemes to improve performance and control costs. Hanh Linh also designed campaigns to improve partner performance during specific events. Additionally, they worked as an Operations Associate, managing driver engagement and communication, organizing events, and handling social media channel management. Hanh Linh started their career at Lalamove as an Operations Intern.

Before entering the technology and logistics industry, Hanh Linh Le gained experience as a Finance Intern at Crowne Plaza West Hanoi Hotel & Residences.

Overall, Hanh Linh Le has demonstrated skills in customer success, operations management, data analysis, and communication throughout their work experience.

Hanh Linh Le completed a Bachelor's degree in Business Administration from Foreign Trade University between 2015 and 2019. In addition to their degree, they obtained several certifications, including Intermediate SQL and Introduction to SQL from DataCamp in September 2022, Social Media Marketing Foundations from LinkedIn in August 2022, and Project Management Foundations and Project Management Foundations: Requirements from LinkedIn in December 2021.